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[In Process] [Power/Battery] battery problem after latest update

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OmidReza OTHERS Level 1 | All posts
ASUS 5 Bug Report
Model: ZC600KL
RAM: 4G
Firmware/APP Version: latest
Frequency of Occurrence: every day
Rooted: No
APP Name: -
Screenshot: -
hi i buy zenfone 5 lite phone be awesome and i love it everytings work so fine but

after getting latest update battery drains so so fast this is only problem i faced after 1 week congrats to asus for making good phone like zenfone 5 lite
im waiting for a new update to fix this problem
from 100% to 18% its need only 3h,54 min
its drain like lightining
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FRA Level 1 | All posts
I confirm this problem , the battery is draining more fast after the latest update.
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TWN Moderator | All posts
Last edited by Jei_ASUS on 2019/12/3 10:53

Hi OmidReza & Anonyme3214,

Please make sure to update to the latest firmware version WW-16.0610.1911.89 (CPU:630)/ WW-16.0200.1907.501(CPU:430).
Could you let us know whether this battery drain issue is appearing when using the phone or in sleep mode?

If while using the phone, does battery drain while using any specific apps?

If there are battery drain issues in sleep mode, please follow the steps below and show us the screenshots.
1) Charge the phone to 100% before going to bed > remove the charger > Clear all apps in recent app list >  turn off screen > the next morning before using the phone, please screenshot the two pages:
a) Settings > Battery
b) Settings > Battery > Advanced battery usage (tap the battery icon to access)

2) Tell me the battery variation: for example 23:00 (100%) > 08:00 (90%)

Thank you and have a nice day
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OmidReza OTHERS Level 1 | All posts
Last edited by OmidReza on 2019/12/6 21:50

hi
i have this update WW-16.0610.1911.89 (CPU:630) still have problem i use for normal base but its drain fast only give me 4hrs of work like phone use 1500battery not 3300 i send some shot
i do test for sleep mode start from 00:00 to 08:00 and send results in here
if asus can fix this problem phone work with no problem and i must tell you this when i buy this phone befor i update os in daily bases work battery work perfect and stand for good time and work perfect
thanks for youre time and support
(can asus in new update add zenmoji and some new ringtone to our phone)
Screenshot_20191206-220928091.jpg
Screenshot_20191206-220939975.jpg
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OmidReza OTHERS Level 1 | All posts
i do test u want
so i do it from 1:01 full charge to 9:00 and i take screenshots and this is it

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OmidReza OTHERS Level 1 | All posts
hi
any update on this problem?
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OmidReza OTHERS Level 1 | All posts
any news on this problem????
cuse it pain when i get out of my home just phone work for 3h or less
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TWN Moderator | All posts
OmidReza posted on 2019/12/26 01:09
any news on this problem????
cuse it pain when i get out of my home just phone work for 3h or less

Hi OmidReza,

Sorry for our late reply.
We have checked with the relevant team about this, and we will provide you the information once we receive any news on this.
Thank you
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OmidReza OTHERS Level 1 | All posts
ok awesome thanks alot i will waiting for it
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PAK Level 1 | All posts
facing same issue in my device as well after update.
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