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[Replied] [App] Messaging Box

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joeydeveyra PHL Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZE554KL
RAM: 1G
Firmware/APP Version: MSM8937
Frequency of Occurrence: Always
Rooted: No
APP Name: Message
Screenshot:
I am encountering issues on the text messaging particulary the Message App which the messaging text box(located at the bottom of the screen)does appear IMMEDIATELY after opening the said application. The messaging text box will only appear after 2-3 minutes.The Message app works fine before the latest update of the ASUS Firmware.I attached the screen shots with and without the message text box.
I hope this issue will be resolve.
Screenshot_20191119-125413.png
Props
TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/11/21 14:27

Hi joeydeveyra

We are sorry to hear that you are having this issue
What's your phone’s firmware version (Settings > About phone> Build number)
Please kindly try to restore message app and clear data
(settings > apps & notifications > app info> message > storage & memory >clear data and cache.

Thank you
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