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[More Information Needed] [Others] ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start

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agungdeppe_ IDN Level 1 | All posts
NB Bug Report
System: Windows 10
Battery or AC: Battery
Description: ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start
Model: Asus Vivobook Flip TP412FA
Frequency of Occurrence: Always
Reset OS: Yes
Screenshot: -
hi,

ELAN WBF Fingerprint Sensor on ASUS Laptop is not working,
version: 4.5.1001.10704

This device cannot start. (Code 10)
The process hosting the driver for this device has terminated.

I think this happened since this update windows, but I don't know which one,
since after tried to Reset this PC and check updates, the windows is updating these:
Quality Updates:
- 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based System (KB4522355)
Other Updates:
- Windows Malicious Software Removal Tool x64 - October 2019 (KB890830)

tried to uninstall the Quality update using Recovery > Advanced Startup, but unable to uninstall.
kindly please help if someone also experienced this problem.
Thank You.


Props
TWN Moderator | All posts
Hello agungdeppe_,
May you check in "Device Manager"
and see if the fingerprint sensor is listed there?
And are you able to update fingerprint sensor through "device manager"?

Or you may visit our official support site to update the driver
https://www.asus.com/2-in-1-PCs/ ... /HelpDesk_Download/
Thank you.
Props
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