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[Replied] Animations fail in landscape mode

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ZenFone 4 Bug Report
ZF Model: ZC520KL
RAM: 2G
Firmware/APP Version: Opm1.171019.011.ww_phone.15.2016.1909.526-1
Frequency of Occurrence: All time
Rooted: No
APP Name: All apps
Screenshot: -
Last edited by jaandresrodriguez on 2019/10/25 13:35

Animations generally fail when the screen is in landscape mode
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TWN Moderator | All posts
Hi jaandresrodriguez

We are sorry to hear that you are having this issue
Can you tell me when did you start experiencing this issue? in .526 version?
Please provide any videos available that would show this matter. It would be very helpful for us to confirm this problem.

Thank you
Props
Last edited by jaandresrodriguez on 2019/10/25 14:03

I have this problem since the first version of android 8.1.0.

In the google playstore video you can see that the "instalar" icon vibrates and in the youtube one too, in the whatsapp video yo can see more fails

I share you a folder with the videos
https://drive.google.com/folderv ... Un0yrwQGQQFA0VsY7Qi
Props
TWN Moderator | All posts
jaandresrodriguez posted on 2019/10/26 02:26
I have this problem since the first version of android 8.1.0.

In the google playstore video you can ...

Hi jaandresrodriguez

In order to exclude caused by software.Have you tried doing a factory data reset? Remember to back up your files before doing so.
For instructions, please refer to the link below:
http://www.asus.com/zentalk/foru ... ad&tid=3110
If this problem still exists after reset, please let us know.
We also reported this issue back to our team for confirmation.

Sorry for any inconvenience this may cause.





Props
Selena_ASUS posted on 2019/10/28 00:48
Hi jaandresrodriguez

In order to exclude caused by software.Have you tried doing a factory data r ...

Hi, I have done the factory reset, but the problem persists
Props
TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/11/1 11:01
jaandresrodriguez posted on 2019/10/29 00:15
Hi, I have done the factory reset, but the problem persists

Hi jaandresrodriguez,

1. Please help to check internal storage in file manager. If internal storage filled, there will be unexpected errors when the system write-in the data. We suggest you clear the data that you don't need and recommend using the "mobile manager" clear function to clear the storage.
2. Please try manual update to Android Pie, for instructions please refer to the link below:
https://www.asus.com/support/FAQ/1009748/
Android 9 (Pie) AOSP Beta version is now available for download.
https://dlcdnets.asus.com/pub/AS ... 18681400.1553248579
3. If the problem exists, I would suggest that you back up your phone and bring your phone to a service center for a check-up.
http://www.asus.com/support/Service-Center-All-Countries/

Sorry for any inconvenience this may cause.


Props
Last edited by jaandresrodriguez on 2019/11/1 12:39
Selena_ASUS posted on 2019/10/31 21:56
Hi jaandresrodriguez,

1. Please help to check internal storage in file manager. If internal storag ...


Hi, I have installed the beta of android pie and the problem of animations has been fixed
If I install the beta of android pie, can I make a downgrade in case it fails?
Props
RUS Level 2 | All posts
Hello! There is a file on the site to downgrade to 8
Props
Last edited by jaandresrodriguez on 2019/11/2 09:34

Hello, ok thanks for your help
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