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[More Information Needed] [App] İnstagram

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ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: 112.0.0.29.121
Frequency of Occurrence: Always
Rooted: No
APP Name: İnstagram
Screenshot:
Last edited by iskendercinar98 on 2019/9/27 14:33

İnstagram videolarını oynatırken sesi açtığımda videoyu kasıyor ve oynatmıyor. Ama sessizken videoda bir sorun yok.
İn english:
When I turn on the sound while playing Instagram videos, the video does not play. But there's nothing wrong with the video when it's quiet
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Sadece Uygulamanızı güncelleyin veya Uygulama verilerini temizleyin. Sorun varsa cevap ver 👍 
(Turkish Translated by Google Translator)
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Bunları daha önce de denedim hâlâ aynı sorun devam ediyor
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muzammilibrahim13 posted on 2019/9/24 06:27
Sadece Uygulamanızı güncelleyin veya Uygulama verilerini temizleyin. Sorun varsa cevap ver Ԁ ...

Uygulama güncellemeyi ve verileri silmeyi zaten denedim. Hâlâ aynı sorun devam ediyor
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İsn't there any solution to this problem?
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TWN Moderator | All posts
Hi iskendercinar98

Good day.
We are sorry to hear that you are having this issue.
Can you help me confirm your phone's firmware version and app's version?
Please kindly try to restore İnstagram app and clear data and cache.
(settings > apps & notifications > app info> camera > storage & memory >clear data and cache.

Thank you
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NER Level 1 | All posts
Whatsapp +22790909620 ratcom  
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I too have the same problem, I have tried everything but nothing is working
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TUN Awaiting verification | All posts
I have the same problem and I did all of the things you recommended but still have the problem on instagram. Videos play without sound, but when i open the voice, it stops. Twitter, youtube and netflix works fine, but not instagram videos
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