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[Replied] [Accessory] Problem with USB Connetion

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greenwoodsongs CAN Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZE554KL
RAM: 1G
Firmware/APP Version: Not Sure
Frequency of Occurrence: Recently
Rooted: No
APP Name: -
Screenshot: -
Hi,
I'm trying to connect my phone to my Windows 10 PC for transferring files.

When I connect, it automatically starts charging. It does not give me the option anywhere to use the usb to transfer files.

I've looked though this entire FAQ with no success: https://www.asus.com/us/support/FAQ/1037621


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greenwoodsongs CAN Level 1 | All posts
I also have tried this on multiple computers. No luck. Just immediately starts charging. There is no drive that pops up in my computer.
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TWN Moderator | All posts
Hi greenwoodsongs

Good day
Please kindly confirm your model.
What's your phone’s firmware version (Settings > About > Software information > Build number)
Did you find more options by scrolling down the menu items from the top of the screen?

Thank you

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