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What is the problem with my asus zenfone 4 selfie pro 4/64?

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pian9111 MYS Level 1 | All posts
When i play games this happen..It stuck... N need to rotate the phone n then its ok awhile.. N its happen again...n need to rotate again..n its keep happen again n agian.. I buy my phone about 1 month ago...it happen from the time i buy it... N my phone never fall to ground... Plss help me...
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pian9111 MYS Level 1 | All posts
The button for aim n attack/skill stuck cant press like usually... Need rotate then it fine...then it will happen again.. N need to rotate again...n then fine again
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pian9111 MYS Level 1 | All posts
I cant post a video... If can..it would be easy to understand...
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pian9111 MYS Level 1 | All posts
Is this forum dead?i need answer... Please... 
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MYS Moderator | All posts
pian9111 posted on 2019/7/1 13:29
Is this forum dead?i need answer... Please... 

Hi pian9111,

Sorry for the late respond. May I know your firmware number? Please try back up data and perform factory reset.
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pian9111 MYS Level 1 | All posts
cheesetherapist posted on 2019/7/3 10:49
Hi pian9111,

Sorry for the late respond. May I know your firmware number? Please try back up data ...

Already done factory reset 2 or 3 times i think... But still.same problem...
Screenshot_20190703-142503.jpg
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MYS Moderator | All posts
pian9111 posted on 2019/7/3 14:25
Already done factory reset 2 or 3 times i think... But still.same problem...

Hi pian9111,

In such case, we suggest you to send your device to our authorized service center for diagnosis. Here's location for your reference: bit.ly/2w5EjD0
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