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[Replied] [Screen/ Touch] Finger Print Scanner Doesn't Work

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ASUS 5 Bug Report
Model: ZE620KL
RAM: 4G
Firmware/APP Version: Android Pie (9)
Frequency of Occurrence: 2.4 ghz
Rooted: No
APP Name: -
Screenshot: -
Good day. Just today my finger print scanner doesn't work. I don't know what happened. All of a sudden it wont work anymore. I've try to restart my phone multiple times and it's not working.

May i know what will be the problem??

Thank you.

PS:
When you tap the finger print censor there's no vibration.
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TWN Moderator | All posts
Hi  dielschofield03,

Good day.
Please kindly help me delete the stored fingerprints and create a new one
And I would suggest you can clean up the fingerprint reader at the same time.
If this problem still persists, for exclude caused by software, please kindly try to backup phone files and factory reset.

Sorry for any inconvenience.
Props
Emilee_ASUS posted on 2019/4/23 15:44
Hi  dielschofield03,

Good day.

Hi emilee. Still not working.
Props
TWN Moderator | All posts
Hi  dielschofield03,

Goo day.
Thanks for your kind reply.
I would suggest you backup phone files and bring your phone to a local service center for a further examination
http://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience this may cause.
Props
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