Release Note

[Replied] [Screen/ Touch] Finger Print Scanner Doesn't Work

389 3
Jump to specific floor
Latest Post
ASUS 5 Bug Report
Model: ZE620KL
Firmware/APP Version: Android Pie (9)
Frequency of Occurrence: 2.4 ghz
Rooted: No
APP Name: -
Screenshot: -
Good day. Just today my finger print scanner doesn't work. I don't know what happened. All of a sudden it wont work anymore. I've try to restart my phone multiple times and it's not working.

May i know what will be the problem??

Thank you.

When you tap the finger print censor there's no vibration.
TWN Moderator | All posts
Hi  dielschofield03,

Good day.
Please kindly help me delete the stored fingerprints and create a new one
And I would suggest you can clean up the fingerprint reader at the same time.
If this problem still persists, for exclude caused by software, please kindly try to backup phone files and factory reset.

Sorry for any inconvenience.
Emilee_ASUS posted on 2019/4/23 15:44
Hi  dielschofield03,

Good day.

Hi emilee. Still not working.
TWN Moderator | All posts
Hi  dielschofield03,

Goo day.
Thanks for your kind reply.
I would suggest you backup phone files and bring your phone to a local service center for a further examination
Sorry for any inconvenience this may cause.
Advanced mode
You need to login first Login | Register Now

Points policy of this forum


Archiver|Mobile ver.|

Fast reply Top Return to list
Share by pm