Release Note

[Replied] [System] Searching for Wi-Fi Networks, Try to Restart, Phone Freezes

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laurahorgus USA Level 1 | All posts
ZenFone 3 Bug Report
Model: ZE520KL
Firmware/App Version: VZW_ASUS_A006-V3.4.2-user
Location: -
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot: -
Description: This is the Verizon A006 model.
Phone has been working great since I got it, until now.  Phone searches for wi-fi network but none are showing up.  We have several active networks.  Tried to restart the phone and it shows the "Power off" "Shutting down..." screen until the battery dies.  How can I manually restart or shut down the phone?  I tried holding down power button and volume up button, but nothing happens.

TWN Moderator | All posts
Hi laurahorgus,

For no WiFi network appearing, please try resetting your network:
Settings > Connections > More > Network settings reset.

You may press and hold the power key, the option to power off or restart should appear.

Thank you
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