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[Replied] Quick charging stopped

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ridadani BRA Level 1 | All posts
after last update my zenfone 4 is taking 4 hours to make the battery carre. I use the original charger and it still does not trigger the Quick charging, which was fun normally before updating the firmware. Please, help me.
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TWN Moderator | All posts
Hi ridadani,

Please make sure you are using the 18W original charger to quick charge.
Could you show me a picture of the quick charge not triggered problem?

Please try clearing background apps, prevent from using the phone, and charge the phone.
Please tell me how long you charged the phone and how much the battery level changed.

Thank you
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ridadani BRA Level 1 | All posts
Jei_ASUS posted on 2019/4/2 21:56
Hi ridadani,

Please make sure you are using the 18W original charger to quick charge.

First, thank you for your help. I am using the charger supplied with the device, as shown in the picture. Before the last update, Quick charging was working perfectly. activated after 25% and charged in a short time up to 75%, returning to normal charging mode. Now charging takes at least 4 hours.
Thank you for your attention and I look forward to a possible solution.
P_20190403_144901_vHDR_Auto.jpg
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ridadani BRA Level 1 | All posts

Quick charging stopped after update firmware in zenfone 4

After update Quick charging stopped. Now, more 4 h for Full charge. Please, help me.
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TWN Moderator | All posts
ridadani posted on 2019/4/6 22:05
After update Quick charging stopped. Now, more 4 h for Full charge. Please, help me.

Hi ridadani,

Does it show the Quick Charge plus sign beside the battery level display when you try to quick charge?
If the sign does not show, and you need to charge up to 4 hrs from 25% to 75%,
we would suggest you try charging with a new charger or cable,
if the problem still appears,
we would suggest you contact your local support for further examination on the phone.
Official Support: https://www.asus.com/support/Service-Center-All-Countries

Thank you
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USA Level 1 | All posts
Jei_ASUS posted on 2019/4/12 06:21
Hi ridadani,

Does it show the Quick Charge plus sign beside the battery level display when you tr ...

I have the same problem. I have changed the cable, but the issue is not resolved.
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