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[Resolved] [System] System App bug while switching apps .

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ASUS 5 Bug Report
Model: ZE620KL
RAM: 6G
Firmware/APP Version: WW_ZS620KL_90.11.162.45_20190311
Frequency of Occurrence: Most of the time
Rooted: No
APP Name: YouTube , Mx Player , Vlc player
Screenshot: -
Last edited by kirankudpane1414 on 2019/4/1 22:21

Dear Asus ,
My ASUS 5Z was working properly with some minor bugs . But after updating it to the latest firmware , I have started getting some UI problem and switching from one app to another app problem.

1) Sometimes when I am about to switch app and stop the process halfway and press the home button , My UI gets a bit shifted to left , revealing me a part of next home page.

2 ) And cannot switch apps while using "video streaming apps". So to avoid this , I have to press home button and then I have to switch apps.

Here is the link to my 2nd issue that I am facing always - https://www.asuswebstorage.com/n ... CB89F9BD89848E19DEW

Hope I will get this problem solved soon. And you will stay on your promise.


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IND Moderator | All posts
Hi Kirankudpane,

Does this happen sometimes or every day?

We would like to have a symptom video for investigation.

Can you record a video and upload on Asus web storage?

Please share us the link for investigation.

Also check if this happens in safe mode.

Long press power button> long press power off option> Ok> you will enter safe mode.

Props
Here is the link to my 2nd problem that I have mentioned :-



https://www.asuswebstorage.com/n ... CB89F9BD89848E19DEW


This same occurs while using it with other video streaming apps while playing it in full screen mode.
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bit_asus posted on 2019/4/1 14:05
Hi Kirankudpane,

Does this happen sometimes or every day?

Used to happen every day.

Link to video, which got solved with the latest update .

https://www.asuswebstorage.com/n ... CB89F9BD89848E19DEW

Sorry for replying soo late



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IND Moderator | All posts
Are your issues resolved you mean? Both of them?
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bit_asus posted on 2019/4/5 09:41
Are your issues resolved you mean? Both of them?

Yes they both got solved. thankyou for the update
Props
IND Moderator | All posts
Thank you for your feedback.
Props
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