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[Replied] [System] Latest Firmware makes ZenFone screen unusable

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guessfox USA Level 1 | All posts
Last edited by guessfox on 2019/1/25 10:50

Model ASUS_Z016D
Last Firmware in December automatically downloaded and installed cause video to screen to appear snowy.

Restarting device does not clear video problem. Removal of all security and factory restart fix problem.
Unable to see the screen to rollback firmware.

SOMETIMES you can see the screen crystal clear if you wait for a bit when not plugged in. When plugged in screen appears sooner. Sliding finger from the bottom shows waves of home screen. Appears to be VERY BAD video drivers in the latest FW release.
Please fix FW and release update to fix this problem.


Asus_Z016D Snowy Screen.jpg
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TWN Moderator | All posts
Last edited by Selena_ASUS on 2019/2/13 16:16

Hi guessfox

I would suggest that you back up your phone and bring your phone to a service center for a check-up.
Call Us:
https://www.asus.com/support/CallUs
Service Center: https://www.asus.com/support/Service-Center-All-Countries/
Wesincerely apologize for the problem and any inconvenience.

Thank you


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