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I can't use the Asus phone fan's ear plugs

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poig321123 MYS Level 1 | All posts
The Asus fan's ear plugs can plug in but no sound come out from the headset.The phone can detect the headset but the sound come out from the phone's speaker and the phone own ear  plugs has no problem. I Wish update can slove this problem.thanks!!
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MYS Moderator | All posts
Hi poig321123,

Can you try with other hands-free to see if it happens the same?
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poig321123 MYS Level 1 | All posts
cheesetherapist posted on 2019/1/23 16:27
Hi poig321123,

Can you try with other hands-free to see if it happens the same?

others also can't , and the phone laging when I plug in the head set in the fan's earphone plug.
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MYS Moderator | All posts
poig321123 posted on 2019/1/25 06:36
others also can't , and the phone laging when I plug in the head set in the fan's earphone plug.

Hi poig321123,

Please try methods below to see if it helps:

1. Update your firmware to the latest, or
2. Restart your phone, or
3. Back up data and perform factory reset.

If happen the same, we suggest you to send over to nearest service center for a check.
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