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[Replied] [System] Some Problems of Max Pro M2

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protick.std BGD Level 2 | All posts
ASUS Max Bug Report
ZF Model: ZB631KL
RAM: 2G
Firmware/APP Version: Latest Updated
Frequency of Occurrence: Latest Updated
Rooted: No
APP Name: Asphalt 9 and some other app are not showing in the Play store while the play store and firmware security patch is updated
Screenshot:
A service call 'Smart Rendering' is forcefully stopping after some interval and its too much annoyong to feel and the zenmotion double tap screen on amd double tap screen off is not working properly, sometimes its working somtimes not.
Please solve those issues sir.
Thank You.
Screenshot_20190118-111947.png
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TWN Moderator | All posts
Hi protick.std

About Asphalt 9 and smart reading service problem ,we have already reported this issue back to our tech team .
We will get back to you if there is anything coming up.

zenmotion problem, do you use screen protector? Did it happen in specific situation (charging? holding? )

Please help to confirm ,thank you

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protick.std BGD Level 2 | All posts
Yes i use screen protector
But on charging and holding both situation i got this problem sometimes😐
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protick.std BGD Level 2 | All posts
Meanwhile in charging it happens more
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TWN Moderator | All posts
protick.std posted on 2019/1/18 20:50
Meanwhile in charging it happens more

Hi protick.std


About incompatible apps, please refer to the link below
https://support.google.com/googl ... 227241819-810976207
I confirmed ZB631KL model again ,the app can be download in google store.
If this problem is still exist in this version, please let us know.

If the touch issue is still not fix please backup phone date and factory reset. In order to exclude caused by software.
Thank you and have a nice day
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GBR Level 2 | All posts
Selena_ASUS posted on 2019/1/24 17:06
Hi protick.std



I doesnt see asphalt 9 too in my device, already latest firmware and clear cache/clear data play store.
Screenshot_20190124-164201.png
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PHL Level 2 | All posts

lmao some of the device can download it but us cant you should fix it cause we already do that still cant see the asphalt 9 on the playstore already upgrade playstore latest still none or we should send this phone to service center if you dont believe us just wasting our time if you cant fix this
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PHL Level 2 | All posts

STILL NO FIX WE ALREDY DO THAT  what you said still none we updated all restart clear all still we cant see fucking game in the playstore and cant install it zzzz.png 122zefh.jpg

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PHL Level 1 | All posts
Was able to install Asphalt 9 after I cleared cache and data of Google Play Store. Thanks!
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protick.std BGD Level 2 | All posts
Selena_ASUS posted on 2019/1/24 15:06
Hi protick.std



Hello Selena_Asus
I cleared my play store data and now found the app on store
Thanks
But please look after the camera i already reported about the front camera image processing
Its too much dull dear
The default camera software just destroy the good images
Please take care about  it
Thanks in advance
Props
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