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Problem with mobile hotspot

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hazq97 MYS Level 1 | All posts
When the hotspot is switched on, the mobile data cannot be turn on.. Same thing with tethering by usb to the laptop, it does not connect to the internet.. After restarting phone,, on and off the airplane mode the problem is still there.. Please send help how to fix this..
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MYS Moderator | All posts
Hi hazq97,

Please try back up data and perform factory reset via recovery mode.
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