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[Replied] [System] ASUS 5z System Updates does not show any results

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me.sagarsable IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZS621KL
Firmware/APP Version: WW_80.11.37.79_20180629
Frequency of Occurrence: -
Rooted: No
APP Name: -
Screenshot: -
I purchase ASUS 5z on 28 December 2018. As I checked phones firmware it is WW_80.11.37.79_20180629 and there are already multiple updates released by Asus for this device. When I am trying to check the System Updates, it does not show any results. I tried several high-speed internet connections as well. Please guide on how can I get all the updates on my device.

IND Level 3 | All posts
One FOTA link is available for Android 9 in india. Download and update
me.sagarsable IND Level 1 | All posts
Last edited by me.sagarsable on 2018/12/31 10:48
itsokka posted on 2018/12/31 10:32
One FOTA link is available for Android 9 in india. Download and update

That is for TW - Taiwan not for WW Version.
And if I update Directly for Pie skipping between updates, will it have all the features released in those updates?
IND Level 2 | All posts
Update to .221 release on Asus site then you will be safe .. after that take a call if u want to download pie update or wait for official release !!
IND Moderator | All posts
Hi Me.sagarsable,

We can check through your serial number. You may mention the same.

If you have not received the FOTA, you may update your device manually.

You can also go to ASUS official website to download newer firmware and instruction manual.

    Please make sure the firmware SKU you download is conformed to what on your phone, eg., WW -> WW, CN -> CN, TW -> TW. Incorrect SKU will lead to update failure.
    You can not change the SKU from one to another, eg., WW -> TW, and also can not downgrade your firmware, eg., V2.20.40.13 -> V2.19.40.18.
    During update process, please charge your phone with AC adaptor or make sure the phone has at least 15% battery life.

Steps for update:
1. Go to "Need Help?" page of ASUS official website to download ZIP file of firmware.
    Note: Double click the ZIP file after downloading is completed. If the content is another intact ZIP file (as shown in red on picture below),
              please upzip the file again.
             If the content is not an intact ZIP file (as shown in yellow), you do not have to do anything.
             Close the ZIP file after check.

2. Connect your phone with PC via micro USB cable, and copy the ZIP file to the root directory of internal storage of phone.

3. Detach micro USB cable from the phone to make the notification for firmware update poped up on status bar.

4. Tap "System Update File Detected..." and follow steps to update firmware.

Note: Steps or photos shown above may have variation by different models.

For some upgraded versions that have great difference, e.g., from Jelly Bean (Android 4.3) to KitKat (Android 4.4),
you may need to upgrade to a "bridge version" in advance to proceed.
Please see picture below for example.

.221 is the latest firmware for your device at the moment.
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