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[Replied] Play Store not downloading apps

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drshtmstry IND Level 5 | All posts
A400CG/A450CG Bug Report
Model: ZA551KL
RAM: 2G
Firmware/APP Version: Latest
Frequency of Occurrence: 1.2
Rooted: No
APP Name: -
Screenshot: -
Play store keeps showing "Downloading..." But the download doesn't start. It was showing same thing for more than 4 hours.

Asus please fix this. Almost all new asus phones have same problem.
Props
IND Moderator | All posts
Hi Drshtmstry,

We have already highlighted this issue.

This is not the device issue.

We suggest you to report same to google..

You can try the below step.

Please reboot the phone and confirm the network is smooth.

Please check the storage and memory of playstore and clear data & cache, then restart and keep in smooth network.

You may Go to Settings>Apps info>Reset app preferences.
Do not Deny Preloaded Apps in Autostart manager

Also check the below link.

https://support.google.com/googleplay/answer/7513003

https://support.google.com/googleplay/answer/7512202
Props
drshtmstry IND Level 5 | All posts
MAX_ASUS posted on 2019/1/2 10:16
Hi Drshtmstry,

We have already highlighted this issue.

I have already performed all the steps in your reply & Google support.
I also did a factory reset device just to be sure.

I also contacted Google support regarding this.
They said that some devices have this issue & that i should contact Asus.

I have 3 Asus phone which have same issue.
My other (non-Asus) devices don't have any problem like this.

Please fix this ASAP.
Props
drshtmstry IND Level 5 | All posts
MAX_ASUS posted on 2019/1/2 10:16
Hi Drshtmstry,

We have already highlighted this issue.

Fix this. This kept displaying for more than 5 hours.
IMG-20190113-WA0000.jpg
Props
IND Level 1 | All posts
There was no download in play store how we solve it
Props
Anonymous 
Last edited by kittudarling660 on 2019/2/11 20:58

They say it's not our issue Google says contact ASUS Lol we coustomer are fools to trust and purchase a device, I don't know  from where the hell will the user download apps ? If play store is not working. It's my mistake to trust ASUS again, this issue is not new it's been there when I purchased my first Asus Zenfone around 1 Year ago and I sold it for the very reason. And unfortunately I ordered lite l1 it's got the same issue and fortunately it doesn't lag/stuck/stutter like the old Zenfones Thank God ! Anyway well played ASUS 
Props
It is device issue..Bad customer care...
Props
I'm also experiencing this issue post purchasing it. I have tried force stop, disable/enable play store app. but the problem is reoccurring. Asus please fix this issue. there is no point in forwarding customers to google and google forwarding to you.
Props
IND Level 1 | All posts
Experience the same app download problem in play store with my new Asus Zenfone lite l1 smart phone.. I have contacted Google for the same.. But after performing all trouble shots the problem don't get resolved.. They said there is no problem in Google side... Please contact Asus for the same as the issue is within your Asus phone .. Please Asus team resolve my problem...
Props
i am facing the same issue of app stuck on donloading on my Zenfone lite l1. please fix this issue. i tried everything but nothing works. this issue is from start and still keep cropping up 
Props
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