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[Replied] [Camera] RAW format isn't working

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sroexe TUR Level 3 | All posts
ASUS 5 Bug Report
Model: ZE620KL
RAM: 4G
Firmware/APP Version: 4.2.4.2_181130
Frequency of Occurrence: 1
Rooted: No
APP Name: Camera
Screenshot:
Hello.

İ cant use camera pro mode (Raw format) since updated Android 9.0 and Oto mode performance is worse than android 8.0Pro mode always save photos as .jpg . Camera version(4.2.4.2_181130)Software ( WW_16_016_1812_52)Please help me.
Screenshot_20181231-003127.jpg
Screenshot_20181231-003136.jpg
Screenshot_20181231-003113.jpg
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TWN Moderator | All posts
Hello  sroexe,

Good day.
Is  your firmware version currently on Android P WW-16.0610.1812.58?
I can use Raw format on Pro mode in the latest version. ( Camera app version 4.2.5.4 / Gallery version 2.7.0.349)

For the Auto mode, Please kindly restore the camera app for a check.
( settings > apps & notifications >see all apps>  app info> camera > storage & memory >clear data and cache.
If this  problem still persists, please kindly tell me more information as below:
(1.) Original photos
(2.) In which scenario did you capture this photos?

Thank you.
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sroexe TUR Level 3 | All posts
Last edited by sroexe on 2019/1/2 14:32

thanks. my firmware verison Android P WW-16-0610-1812-58 .  And camera version. 4.2.5.4. / gallery 2.7.0.349.
Because i try all options but i cant use raw format on pro mode. Pro mode  does not save as raw when I want to long exposure. But It save raw less than 1 second. other kinds always save as jpg. İ cant understand. Please can you take photo 4 second long exposure on pro mode for me . it is save as .jpg all time. only time<1 second save as raw.
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Firmware version

Firmware version
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sroexe TUR Level 3 | All posts
Emilee_ASUS posted on 2019/1/2 10:09
Hello  sroexe,

Good day.

thanks. my firmware verison Android P WW-16-0610-1812-58 .  And camera version. 4.2.5.4. / gallery 2.7.0.349.
Because i try all options but i cant use raw format on pro mode. Pro mode  does not save as raw when I want to long exposure. But It save raw less than 1 second. other kinds always save as jpg. İ cant understand. Please can you take photo 4 second long exposure on pro mode for me . it is save as .jpg all time. only time<1 second save as raw.
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TWN Moderator | All posts
Hi  sroexe,

Good day,
Sorry for my late reply.
I have replied you on another thread. Thank you.
https://www.asus.com/zentalk/for ... read&tid=255765
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