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[Replied] Asking to format SD CARD

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maheshm7196 IND Level 1 | All posts
After updating system to OPM1.WW_Phone-15.2016.1811.177-20181221 mobile is asking to format SD CARD, even if I format SD card again it is asking to format SD card.when I asked for costumer support she asked to perform SMMI test but mobile failed to perform SMMI test.
IND Moderator | All posts
Hi Maheshm7196,

Please update the firmware to latest version of .179. by following the below steps for manual update.

Manual Update ->
You can also go to ASUS official website to download newer firmware and instruction manual.

    Please make sure the firmware SKU you download is conformed to what on your phone, eg., WW -> WW, CN -> CN, TW -> TW. Incorrect SKU will lead to update failure.
    You can not change the SKU from one to another, eg., WW -> TW, and also can not downgrade your firmware, eg., V2.20.40.13 -> V2.19.40.18.
    During update process, please charge your phone with AC adaptor or make sure the phone has at least 15% battery life.

Steps for update:
1. Go to "Need Help?" page of ASUS official website to download ZIP file of firmware.
    Note: Double click the ZIP file after downloading is completed. If the content is another intact ZIP file (as shown in red on picture below),
              please upzip the file again.
             If the content is not an intact ZIP file (as shown in yellow), you do not have to do anything.
             Close the ZIP file after check.

2. Connect your phone with PC via micro USB cable, and copy the ZIP file to the root directory of internal storage of phone.

3. Detach micro USB cable from the phone to make the notification for firmware update poped up on status bar.

4. Tap "System Update File Detected..." and follow steps to update firmware.

Note: Steps or photos shown above may have variation by different models.

Also follow the below steps to format SD card in version .179.

Go to files app then open the SD Card, touch on the three vertical dots then you'll see storage settings go to that option and then touch on format. You can format SD card as internal.
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