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[Replied] [Signal/ Connection] Call not connecting nor receiving immediately

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ZenFone 4 Bug Report
ZF Model: ZE554KL
Firmware/APP Version: WW_Phone-14.02.1809.69-20181018
Frequency of Occurrence: 1.5GHz
Rooted: No
APP Name: -
Screenshot: -

I have noticed that my phone has not been reachable when someone tries to call me. Their call would not even be registered in my missed call as well.
This happens even though my signal bar is at full.

Additional info: I would normally have mobile data on , 4G quality.

Furthermore, in normal situations when I try to call a contact and I won't be able to get the call to connect in the first try. Only by redial would I be able to connect a call. Sometimes I call and the call won't be registered in their mobile even when I hear the ring tone.

Please advise as this can be considered critical in emergency  situations. Thanks
MYS Moderator | All posts
Hi arvindvijayarooban,

When does this problem start happening?


There was no recent updates nor changes to my phone. 
I will have to diagnose it even more as it could be software or hardware. 

Would you be able to recommend ways to test if it's a hardware fault ?
MYS Moderator | All posts

Hi arvindvijayarooban,

To diagnose the hardware, we suggest you to send over to nearest ASUS authorized service partners to avoid any possible damages to your device.
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