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[Resolved] [Screen/ Touch] Problem with touch when using apps

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ZenFone 4 Bug Report
ZF Model: ZE554KL
Firmware/APP Version: WW_Phone-14.02.1809.69-20181018
Frequency of Occurrence: 1.5GHz
Rooted: No
APP Name: -
Screenshot: -

Quite recently I've noticed my phone is having some unresponsive touch screen problems when using apps like WhatsApp , Instagram and others. The middle portion of the screen doesn't respond to touch.
Two common scenarios:
This normally happens when I have the keyboard up to type something. Once I collapse the keyboard I can touch the button that was on the middle portion of the screen because the button comes down.
Sometimes by locking and unlocking the screen the touch responses again.  

This has become increasingly frequent.

Is this a hardware problem or a software problem ?
MYS Moderator | All posts
Hi arvindvijayarooban,

Whether this is a software or hardware problem, we can't tell by now before diagnose.

When does this issue start happening? Please try back up your data and do factory reset to see if this happen again.

Hi, thanks for your response. 
I have brought my phone to the nearest service center and they've replaced the touch screen 
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