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[Replied] [System] Shut down with blue screen and not turning on.

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gunwalashok IND Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZB601KL
RAM: 6G
Firmware/APP Version: Android 8.1
Frequency of Occurrence: Once and for All
Rooted: No
APP Name: -
Screenshot: -
Hi Team
I am facing same issue with my brand new ASUS max pro1. The issue started after I inserted SIM card to phone. It crashed with a blue screen and dint power on after that. Batttery was around 84% when it switched off. Tried rebooting it with volume down and power button pressed simultaneously, but even that did not help.

I am on android 8.1.  which was the latest update available for this model.

Security patch and other updates were installed as recieved on the go from Asus after unpacking the phone

only additional Apps installed by me are -
whatsapp
BHIM
Fastscanner

I uninstalled -
Google docs
sheets

Please help

Thanks
Ashok


Props
IND Moderator | All posts
Hey Gunwalashok,

Please visit the nearest service center for further assistance.
Props
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