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[Replied] [Signal/ Connection] Losing Network signal daily

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vijay.jayanti1 IND Level 1 | All posts
ASUS 5 Bug Report
Model: ZS621KL
RAM: 6G
Firmware/APP Version: Android 8
Frequency of Occurrence: Daily
Rooted: No
APP Name: SIM card
Screenshot: -
I have to reboot, into safe, use airplane mode to get signal back. Sim is working in other phones. Both Sim slots have the same issue
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vijay.jayanti1 IND Level 1 | All posts
Posting screen shots for the settings
Screenshot_20181022-081749.jpg
Screenshot_20181022-081735.jpg
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IND Moderator | All posts
Hi Vijay.jayanti1,

Have you tried checking if the issue persist in another location?

This could be the issue due to the network congestion.

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vijay.jayanti1 IND Level 1 | All posts
MAX_ASUS posted on 2018/10/22 15:11
Hi Vijay.jayanti1,

Have you tried checking if the issue persist in another location?

Yes I tried the 2 Sims in a different phone (asus max pro m1) in the same location right immediately and also tested it back in the z5z phone. It wasn't working in z5z.

Even in different locations its the same issue
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vijay.jayanti1 IND Level 1 | All posts
vijay.jayanti1 posted on 2018/10/23 20:33
Yes I tried the 2 Sims in a different phone (asus max pro m1) in the same location right immediate ...

Hi @max_asus
I discovered that this problem is recurring if I reboot the phone every night, Morning there is no service. One night I didn't reboot, the service didn't get disrupted. So something in the boot sequence is disrupting the network service? If so but when I reboot into safe mode as well, same problem recurs. See the pictures on top left. I please help solve this

Screenshot_20181025-073131_1.jpg
Screenshot_20181025-072913_1.jpg
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vijay.jayanti1 IND Level 1 | All posts
vijay.jayanti1 posted on 2018/10/25 07:05
Hi @max_asus
I discovered that this problem is recurring if I reboot the phone every night, Mornin ...

Max asus No reply its been a few days?
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vijay.jayanti1 IND Level 1 | All posts
I did the OTA update. Is that same as Firmware? 
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vijay.jayanti1 IND Level 1 | All posts
@max_asus at least acknowledge this issue exists
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