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[Replied] [Service] Failed to unlock bootloadee

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shibatatsuya87 PHL Level 3 | All posts
ZenFone 4 Bug Report
ZF Model: ZB555KL
RAM: 3G
Firmware/APP Version: 15.1807.66
Frequency of Occurrence: 2100
Rooted: No
APP Name: -
Screenshot: -
Unlocking tool doest work it sAys unknown error has occurred. I want to unlock my bootloader.
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TWN Moderator | All posts
hi shibatatsuya87

Which version of unlock tool are you currently on?
Could you show me your error screenshot and provide me your serial number by message?
Sorry for any inconvenience.
Thank you
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shibatatsuya87 PHL Level 3 | All posts
Selena_ASUS posted on 2018/10/22 15:45
hi shibatatsuya87

Which version of unlock tool are you currently on?

I download it on asus official site. V9.0.0.3
Screenshot_20181022-121347.jpg
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TWN Moderator | All posts
Last edited by Selena_ASUS on 2018/10/25 17:21
shibatatsuya87 posted on 2018/10/23 07:43
I download it on asus official site. V9.0.0.3

hi shibatatsuya87

We already confirmed with tech team and fix the trouble, please try to unlock again with fine network.
Please kindly help to check whether the problem is solved.
Thank you and have a nice day.

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shibatatsuya87 PHL Level 3 | All posts
Selena_ASUS posted on 2018/10/25 17:18
hi shibatatsuya87

We already confirmed with tech team and fix the trouble, please try to unlock ag ...

I still can't unlock my bootloader same error .. i can watch youtube and browse any other sites. Please fix it. I want to unlock my bootloader.
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TWN Moderator | All posts
shibatatsuya87 posted on 2018/10/26 09:26
I still can't unlock my bootloader same error .. i can watch youtube and browse any other sites. P ...

hi shibatatsuya87

I sincerely apologize for the problem and any inconvenience.
I've passed your case over to our service team.
They will be in contact as soon as they have more information on your request, thank you
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USA Level 1 | All posts
I had this same problem, and no one at Asus was any help in resolving it.

Eventually what worked was factory resetting the phone and going through the initial setup wizard AND AGREEING TO ALL PRIVACY AND USAGE TERMS. I had connected my phone to WiFi, but hadn't signed in to my Google account.

Once the phone was fully booted and all terms were agreed to, I enabled Developer Mode, enabled installation of applications from unknown sources, and downloaded and installed the ASUS Unlock tool, and it worked.
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