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[Resolved] Does Asus Malaysia will fix my camera focus problem regardless warranty status?

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vwirul MYS Level 1 | All posts
ZenFone 3 Bug Report
Model: ZE520KL
RAM: 4GB
Firmware/App Version: OPR1.170623.026.WW_Phone-15.0410.1807.72
Location: Malaysia
Frequency of Occurrence: -
Rooted: No
App Name: Camera
Screenshot:
Description: My camera cannot focus after the latest updates
Can I know that I will get my camera fix by asus malaysia regardless of my warranty status?
Screenshot_20180829-010316.jpg
Screenshot_20180829-010358.jpg
P_20180904_173032_vHDR_On.jpg
Props
MYS Moderator | All posts
Hi vwirul,

There's case that customer got his camera model replaced with extended warranty. You can try contacting the PIC (person who sent you the email) and get more info.
Props
vwirul MYS Level 1 | All posts
cheesetherapist posted on 2018/9/12 11:56
Hi vwirul,

There's case that customer got his camera model replaced with extended warranty. You can ...

I got this answer after I've emailed to them..so how to fix this problem ?
Screenshot_20180913-031600.jpg
Props
MYS Moderator | All posts
vwirul posted on 2018/9/13 03:18
I got this answer after I've emailed to them..so how to fix this problem ?

Hi vwirul,

Please pm me the information below so we can check further:

Name:
Contact number:
Model:
Serial number:
Latest firmware number:
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vwirul MYS Level 1 | All posts
cheesetherapist posted on 2018/9/13 09:58
Hi vwirul,

Please pm me the information below so we can check further:

Name: MOHAMAD AMIRUL BIN SHAMSUDIN
Contact number: 0194934310
Model: ZENFONE 3 ZE520KL 4GB RAM
Serial number: G7AZCY02U979F66
Latest firmware number: OPR1.170623.026.WW_Phone-15.0410.1807.72
Props
MYS Moderator | All posts
Last edited by cheesetherapist on 2018/9/13 14:36
vwirul posted on 2018/9/13 14:07
Name: MOHAMAD AMIRUL BIN SHAMSUDIN
Contact number: 0194934310
Model: ZENFONE 3 ZE520KL 4GB RAM

Hi vwirul,

Also to check with you, when you capture the photo, did you tap on the object until the focus point turns to green color? Does it happen the same too? Try restart your phone and see if the problem still occur.
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vwirul MYS Level 1 | All posts
cheesetherapist posted on 2018/9/13 14:22
Hi vwirul,

Also to check with you, when you capture the photo, did you tap on the object until the ...

Yes,when  I touch to focus it become worst.I've try restart but it still blurry.
Props
MYS Moderator | All posts
vwirul posted on 2018/9/13 14:57
Yes,when  I touch to focus it become worst.I've try restart but it still blurry.

Hi vwirul,

Ok, your case will be escalated to the support team and you will be contacted shortly.
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vwirul MYS Level 1 | All posts
Thank you for the help.I hope it wil be a good news
Props
MYS Moderator | All posts
vwirul posted on 2018/9/13 15:47
Thank you for the help.I hope it wil be a good news

Hi vwirul,

I believe our Customer Service has contacted you in regard with this issue. Do let us know if you need further assistance
Props
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