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[Replied] [Power/Battery] Battery Stuck At 50%

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shukhambalie MYS Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user
Frequency of Occurrence: 4G
Rooted: No
APP Name: -
Screenshot:
My zenfone ZE551ML battery percentage stuck at 50%. It also happen when my device charging when it in shutdown mode. I tried charging my phone over 5 hour and drain my battery myself until my device shutdown and it still stuck at 50%. Please help because I have tried many apps to repair this.
Props
BRA Level 2 | All posts
Application does not solve this type of problem, it is best to consult the Asus website to check where you have an authorized service center to do the repair.
Props
TWN Moderator | All posts
Hi shukhambalie,

We are sorry for your situation.
I would suggest that you bring your phone to our service center for a check: https://www.asus.com/support/Service-Center-All-Countries/
Thank you
Props
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