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[More Information Needed] [Screen/ Touch] Double tap screen off

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johnniesteve78 MYS Level 1 | All posts
Double tap screen off is not working..
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OTHERS Level 5 | All posts
Do you have it enabled in Setting/Display, I think.
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TWN Moderator | All posts
Last edited by Jei_ASUS on 2018/8/9 16:28

Hi johnniesteve78,

Thank you for your inquiry. In order to verify this issue, may I have the following information:

(1.) For double tap screen off, you may enable it in Settings > ZenMotion > Touch Gesture " ON "
(2.) Check if you have upgraded to the firmware version: WW-4.21.40.352
(3.) When did the issue start occurring? In which firmware version?
(4.) Do you have a screen protector installed during this time?

If the issue still occurs, please provide me a video of it so we can verify your situation.
Thank you!
Props
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