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[Replied] [Signal/ Connection] Cannot find home wifi which runs on 2.4Ghz

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shrey.poky IND Level 1 | All posts
ZenFone 4 Bug Report
ZF Model: ZB601KL
RAM: 3G
Firmware/APP Version: OPM1.WW_Phone-15.2016.1805.309-20180607
Frequency of Occurrence: ?
Rooted: No
APP Name: System
Screenshot: -
Last edited by shrey.poky on 2018/6/26 09:54

I have bought this phone yesterday.

I have a Dlink 2750U router which runs on 2.4Ghz.
The phone is not able to find my wifi connection, no matter what.

Facts:
1. I am able to find and connect to wifi connection on all my devices at home except the zenfone.
2. When i do a mobile hotspot on other mobile, zenfone finds it and connects to it.

Troubleshooting tried:
1. Factory resetting the phone.
2. Upgrading firmware to the lastest one.
3. Restarting phone
4. Restarting router.

Phone - https://www.asus.com/in/Phone/ZenFone-Max-Pro-ZB601KL/Tech-Specs/
Router - http://www.dlink.co.in/products/?pid=452

Need help ?

Props
IND Moderator | All posts
Hi Shrey.poky,

Can you please try to connect your device to any other router and check?

Let us know.
Props
shrey.poky IND Level 1 | All posts
Hi, Thanks for the prompt response.
I tried connecting it to my office router, its working.

Can you check the compatibility of my Router mentioned above with the phone ? According to me it should not be an issue as it is 2.4Ghz.
I can connect all my phones, laptops and tablet to the DLink one, just zenfone cannot detect it.
Props
ASUS Max Pro M1 4GB/64GB is not able to detect wifi on Dlink 2750U router.

Tried the following :
1. Factory resetting the phone.
2. Upgrading firmware to the lastest one.
3. Restarting phone
4. Restarting router.
Props
I was facing the same problem. Update the firmware of the router, restart your phone and then try to connect.
Props
GBR Level 1 | All posts
Last edited by rosaann on 2018/8/2 07:11

Hi all,  
I’m have network connection problem with my ZB601КЛ also . Although I’m not be a tech person, I have tried many suggestions found here but sadly nothing seems to work.

I would very much appreciate if any members can help me on this.

Here are my details of  my wireless router.

Wireless Router:
D-LINK Wireless N300 Multi-Wan Router
Model : DWR-116
Internet connection through router via a SingTel 3G dongle.
Props
MYS Level 1 | All posts
Hi, I also can't connect to my 2.4GHz WiFi with my Asus ZB602KL. My router is Asus RT-AC5300 (pretty ironic since the router is from Asus as well, and yet the phone can't find it). I also faces the same result when I create a WiFi hotspot on another phone and my phone is able to find this hotspot.
Props
IND Level 1 | All posts
i am also facing issue in Dual band broadband. even older model connect to both wifi in dual band Fiber Broadband but this phone does not even search
Props
IND Level 1 | All posts
Any solution for this. Heck with this M1. I was connected yesterday. All sudden it doesn't even discover home WiFi. Done factory reset.
Props
IND Level 1 | All posts
Last edited by 0parthgolan on 2018/9/9 09:59
haari.seshu posted on 2018/9/5 08:11
Any solution for this. Heck with this M1. I was connected yesterday. All sudden it doesn't even disc ...

same thing happened with me yesterday , all of sudden phone was not able to discover my Wifi *only*, i checked on other devices and it worked fine.
Props
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