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[More Information Needed] [App] Instagram is not updating on zenfone 2 (android ver. 6.0.1)

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ARKashour TUR Level 2 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user
Frequency of Occurrence: -
Rooted: Yes
APP Name: Instagram
Screenshot:
Last edited by ARKashour on 2018/5/15 15:50

I have uninstalled (uninstall update) instagram from my zenfone 2 and I want to reinstall it but my phone not updating it.
I have tried everything that I know, uninstall google play, clear cache, restart my phone...
How can I solve this problem without reseting my phone?
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ARKashour TUR Level 2 | All posts
This some details from my phone
Screenshot_20180514-204412.jpg
Screenshot_20180514-204355.jpg
Screenshot_20180514-210218.jpg
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OTHERS Level 5 | All posts
ARKashour posted on 2018/5/14 18:04
This some details from my phone

Google search ''google play error code 501''

In order to fix error 501 you have to Clear the Cache and Data of these two apps – Google Play Services and Play Store. After this you have to remove Google account, reboot your phone and then re-register your Google account. Leave your phone for at least 10 minutes and then you can access your Play store app without any problem......................
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TWN Moderator | All posts
Last edited by Emilee_ASUS on 2018/5/18 17:30

Hi ARKashour,

Good day.
I would suggest you can refer  Robex's reply.

Thank you.
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ARKashour TUR Level 2 | All posts
Robex posted on 2018/5/15 11:51
Google search ''google play error code 501''

In order to fix error 501 you have to Clear the Cach ...

Thank you,
I have tried this method several times but nothing happened.
I think I wil try it one more time and then I will have to reset my phone if it didn't work.
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OTHERS Level 5 | All posts
ARKashour posted on 2018/5/24 08:57
Thank you,
I have tried this method several times but nothing happened.
I think I wil try it one m ...

Sorry to hear that it didn't work for you.

BTW contact a developer of the app about your issue through Google Play...................
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