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[Replied] [System] Automatic new app started

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saurabhkmr399 IND Level 1 | All posts
ZenFone2 Bug Report
Model: ZE601KL
RAM: 3G
Firmware/APP Version: 6.0.1
Frequency of Occurrence: 1
Rooted: No
APP Name: System
Screenshot: -
Hi,
My ASUS model no is asus_011D. While typing any msg on whatsapp it automatically send to user. Also new app like alarm, Brower automatically gets opened.

This is happening since Android 6 update.

Thanks
Props
IND Moderator | All posts
Hi Saurabhkmr399,

Perform wipe cache partition and check.

Wiping partition cache will resolve any conflicts caused by residual cache from the earlier firmware version.Wiping partition cache will not delete your data. However be careful while doing this procedure and do not accidentally select other options that might delete your data. Do not wipe partition cache often.

1. Switch off the phone by pressing the power button. It will show menu option to turn power off.
2. Press and hold power + volume up button . After it buzzes/vibrates twice leave only the power button.
3. It will boot into bootloader mode after you see the Asus Logo. Toggle to Recovery mode by using the Volume rockers, by default you see Normal Mode . Select it by using the power button.
4. Then the phone will reboot and show error written with Android icon lying belly up. When you see that press and hold power button and press and release volume up button.
5. It will enter the recovery mode successfully and show several options.
6. You will get option to wipe partition cache. Use the volume rockers to move to that option.Select it by pressing the power button.It may take 10 to 15 mins to wipe it fully. Do not reboot during this process even if it takes longer.
7. Once its completed, you will see the menu again. Select reboot after that.

Let us know if the issue gets resolved.
Props
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