Release Note

[More Information Needed] [Sound] Poor media audio quality on voice calls

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marcos.sanches BRA Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
Firmware/APP Version:
Frequency of Occurrence: 2.3GHz
Rooted: Yes
APP Name: -
Screenshot: -
Last edited by marcos.sanches on 2018/4/22 01:07

Whenever I enter a Discord channel, WhatsApp call or every app that uses the mic to stream audio, the quality of the media sound turns from crisp stereo to low bitrate mono. It makes gaming a pain, even listening to music or YouTube while on Discord is impossible, it happens both on bluetooth and wired headset (with and without mic).
TWN Moderator | All posts
Hi marcos.sanches,

Good day.
Could you show me a small sample or video showing this issue so that we can provide to our tech team?
And tell me which apps do you use in this small sample or video.

Thank you.

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