Release Note

[More Information Needed] Frequent Sudden Restart

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Hello guys,

Have you guys experienced frequent sudden restarts on Asus ZenFone 3 ultra? Don't know why it restarts more than 10 times a day regardless of what apps are phone is totally new! At first I thought it was because I refused to upgrade it from Marshmallows to Nougat but even after the upgrade it still suddenly restarts! And by the way sometimes it doesn't even detect my sim card after those sudden restarts forcing me to restart it manually to get the Sim detected! This phone is painful!

Can you plz share your experience with me.

* Ram 4GB   Rom 64GB

AUS Level 1 | All posts
My ZenFone 3 deluxe started doing it a couple weeks ago after latest firmware update, hopefully they figure it out.
TWN Moderator | All posts
Hi  whistleblower84,

Good day.
Is your firmware on the latest version WW-14.1010.1711.64?
(settings > about > software information > build number)

If yes. For exclude caused by software, please kindly try to backup phone files and factory reset,

Have a try. Thanks and have a nice day.
Yes, it's the same firmware...I factory reset it yesterday.. everything was fine..but now I'm having a problem with play store as it just keeps saying"download pending" when updating or downloading a new app! Although my connection is perfect!
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