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[Replied] [Power/Battery] Zenfone 3 ultra fast charging is not working

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c.morait GRC Beta Tester | All posts
ZenFone 3 Bug Report
Model: ZS680KL(Ultra)
RAM: 4GB
Firmware/App Version: Final
Location: -
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot:
Description: I just bought a Zenfone 3 ultra (as I was waiting for a Zenfone 5 ultra announcement at MWC 2018 but you disappointed all large screen friends).

My problem is that my device came with a ridiculously small charger 5v 1a for a huge battery and qc3 smartphone.

I have my quick charge 2 charger from my Zenfone 2. When plugged in nothing happens. It does not desplaying fast charging icon. Also I tried it with after market qc3 chargers and is does not fast charging too.

I downloaded the final android 7 firmware and also all the OTA updates.

Have you got locked the phone to work only with Asus adapters? That is not acceptable.

I can not find in my country an Asus qc charger.
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MYS Level 6 | All posts
The QC 3.0 should be 9V 2A

And to enable fast charging, you need "ASUS ORIGINAL POWER ADAPTER". Any 3rd party Qualcomm Quick Charge 3.0 certified charger will not work.
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c.morait GRC Beta Tester | All posts
I used my qc2  charger from Zenfone 2 and is not working.


Do you know where I can buy in Greece ?
Props
Hello c.morait
In order to achieve fast charging on your device, please use the genuine Asus charger that comes with the phone.
Thank you
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MYS Level 6 | All posts
c.morait posted on 2018/3/16 14:59
I used my qc2  charger from Zenfone 2 and is not working.

AFAIK, you can buy it at ASUS Service Centre. Try to call them
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c.morait GRC Beta Tester | All posts
Do you know what is the novel of the charger ?
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c.morait GRC Beta Tester | All posts
https://www.extremetech.com/mobi ... ntally-incompatible

It sims that Asus locked with the last firmwate to use OEM products. Ok  then Asus should make them available in all markets arround the world.
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c.morait GRC Beta Tester | All posts
bill2_chang_ASUS posted on 2018/3/16 18:27
Hello c.morait
In order to achieve fast charging on your device, please use the genuine Asus charger ...

I got it with that crappy charger. As you have decided to lock the non asus chargers so send me one free.bi have 3 quick charge wall chargers from other brands. I paid a full phone and came with that 1000mah one.

It is our right to decide to use an Asus wall charger or an after market. I will sign you a paper that will say  I get full responsibility if something explode.

Now unlock my phone please.

Props
Hello c.morait
If you would like to suggest this to our RD team
please feel free to post your needs in the "Idea for next" section, at the following:
http://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=46
Posts in that section will be highly considered by our team
Thank you for your feedback and have a nice day
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