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[Replied] [Camera] Main cam is blurry

1506 8
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pentahgoon628 PHL Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS680KL(Ultra)
RAM: 4GB
Firmware/App Version: Andriod 7.0
Location: Philippines
Frequency of Occurrence: Camera
Rooted: Yes
App Name: Camera
Screenshot:
Description: The main cam is blurry. I thought it was a scratch on the camera lense, but when i read forums, it would seem that it has something to do with the updates. compared to the selfie cam which is very clear


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FRA Level 4 | All posts
Any water/humidity in the lens ?
Is it clean ?
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pentahgoon628 PHL Level 1 | All posts
very clean sir, i cleaned it well
Props
FRA Level 4 | All posts
Passing in Manual Mode, if you change the focus, is it better ?
Props
TWN Moderator | All posts
Hi pentahgoon628,

Good day.
Is your firmware version on WW-14.1010.1711.64?
(settings > about > software information > build number )

(1.) Please try to clear up the lens.
(2.) If you have phone cover, please remove and take a check.
(3.) Please restore camera app and update to the latest version from google play store.
      (Settings> apps > camera > camera  > storage > clear data and cache
(4.) Please check it in safe mode. (  https://www.asus.com/support/faq/1005163 )

Thank you.
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UKR Level 1 | All posts
I have this issues with latest firmware and after phone reset too.
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GBR Level 1 | All posts
me too on latest update and i have 2 devices of zenfone 3 ultra, both are showing this bug, ASUS fix theses ultras with updates and oreo 8.1, no updates for months. come on

Please attach a version history here
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GBR Level 1 | All posts
your zentalk app shows Chinese not English, fix it
Props
TWN Moderator | All posts
Hi All,

Is your firmware version on WW-14.1010.1711.64?
I would suggest you backup phone files and factory reset.

If this problem still persists, I would suggest you bring your phone to a local service center for a check.

Sorry for any inconvenience this may cause.
http://www.asus.com/support/Service-Center-All-Countries/
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