Release Note
ZenTalk

[Replied] OTG Support

3573 5
Jump to specific floor
Latest Post
jasontampus016 PHL Level 1 | All posts
Last edited by jasontampus016 on 2018/1/26 17:01

After the updates my Asus Zenfone 3 max 5.5 ZE553 -kl OTG is gone . what happened? Can you fix this Bugs with new Updates? Please.
Props
TWN Moderator | All posts
Last edited by Emilee_ASUS on 2018/1/29 18:03

Hi jasontampus016,

Good day.
Is your firmware version on WW-14.0200.1712.347?  (settings > about > software information > build number)
Do you use Asus original OTG cable?

Please kindly tell me more about how is the OTG support gone and your operation.
Is there any error message pop on when you encounter this problem?

Thank you.
Props
jasontampus016 PHL Level 1 | All posts
It's Updated . The OTG Cable is Original . It's the one that comes with the phone in the box.
Screenshot_20180130-234954.jpg
Props
jasontampus016 PHL Level 1 | All posts
Last edited by jasontampus016 on 2018/1/30 23:54

It just reboot itself after I inserted the usb in the OTG. I can use it before but now it's just gone
Props
jasontampus016 PHL Level 1 | All posts
It just reboots itself whenever i put the otg cable with the usb. I used to copy and move files to my usb before but now it keeps on rebooting when i use the otg
Props
TWN Moderator | All posts
Hi jasontampus016,

Sorry for my late reply.
I would suggest you check it in safe mode. ( https://www.asus.com/support/faq/1005163 )
If this problem still persists, I would suggest you bring your phone to a local service center for a check.

Sorry for any inconvenience this may cause.
http://www.asus.com/support/Service-Center-All-Countries/
Props
Advanced mode
You need to login first Login | Register Now

Points policy of this forum

wishes

Archiver|Mobile ver.|

Fast reply Top Return to list
Share by pm