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[Replied] [Power/Battery] Zenfone3 Ultra power/ Charging

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tay.hooi.seng SGP Level 1 | All posts
For the last 2 weeks and am suffering with this problem.
1. Using original ASUS charger and cable fast charger NEVER happens.
2. Once unplug from charge, a pop up message about reverse charging appears, this flickers on the screen , until I can't press CANCEL.
3. TODAY, I CANT charge it unless I switch off the phone. From 20% to full takes 8hrs.

HELP.
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TWN Moderator | All posts
Last edited by Emilee_ASUS on 2017/12/27 14:49

Hi tay.hooi.seng,

Good day.
Is your firmware version currently on the latest  WW-14.1010.1711.62?
(settings >about > software information > build number)

There's a “flash plus” icon on the top right corner of the screen when you use ASUS original adapter to charge via Quick Charge 3.0.  When the battery percentage is at 70% or more, a "Charging" notice will appear at the bottom of the lock screen.

For the slow charging problem, I would suggest you backup phone files and factory reset.
If this problem still appears,  please bring your phone, adapter, and cable to a local service center for a check.

Sorry for any inconvenience this may cause.
http://www.asus.com/support/Service-Center-All-Countries/





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tay.hooi.seng SGP Level 1 | All posts
Yes,No + sign, reset already twice- no help. I already bring to service center on 27th December. Suspect usb-C port hardware problem. Thanks.
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