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[Replied] [Power/Battery] Battery drains from 20% to 0% in seconds

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al3999 CAN Level 1 | All posts
ZenFone2 Bug Report
Model: ZE551ML
RAM: 4G
Firmware/APP Version: MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user
Frequency of Occurrence: 4G LTE
Rooted: No
APP Name: -
Screenshot:
Last edited by al3999 on 2017/12/20 00:40

Twice now I have seen my phones battery charge go seemingly from 20% or even 50% to zero in a matter of seconds. Both times when I looked at the battery information it was a steady decline and then bam dropped like a rock to zero. Any help would be appreciative.
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IDN Dr.Zen | All posts
What is type your zenfone?                          
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what type of zenfone If the news device goes to the ASUS service center, first try to "wipe the data"

could be a problem with the software
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USA Level 1 | All posts
faced the same issue on the light frosting weather (-1°C)
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TWN Moderator | All posts
Hi al3999,

Please show me your phone model and the system version(settings>about>software information>build number)

Thank you
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al3999 CAN Level 1 | All posts
Here you go, also I thought this was in issues and I had to input my information there. For reference the model is ASUS_Z00AD(ZE551ML)

Screenshot_20171221-230901.jpg
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TWN Moderator | All posts
al3999 posted on 2017/12/22 14:15
Here you go, also I thought this was in issues and I had to input my information there. For referenc ...

Hi al3999,

I would suggest you bring it to the local service center for a check on hardware:

https://www.asus.com/support/Service-Center-All-Countries/

Sorry for any inconvenience
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OTHERS Level 5 | All posts
Last edited by Robex on 2017/12/22 19:34
iyon_srgn posted on 2017/12/21 07:25
What is type your zenfone?                    &nbs ...

Info in the header:
Model:        ZE551ML
RAM:        4G
Firmware/APP Version:        MMB29P.WW-ASUS_Z00A-4.21.40.352_20170623_7598_user

Equal to Zenfone 2 Z00A (Z00AD) ZE551ML

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IDN Dr.Zen | All posts
Robex posted on 2017/12/23 02:29
Info in the header:
Model:        ZE551ML
RAM:        4G

Try to this thread :

https://www.asus.com/zentalk/id/thread-190393-1-1.html
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PRT Level 1 | All posts
That actually happen to me and my syster ( everytime)...We've asus zenfone 3 max zc520tl
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