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[Replied] Update

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My phone updated before not working  wifi & hotspot
IDN Level 7 | All posts
Factory reset your phone after update
TWN Moderator | All posts
Hi pradeepkumarak41 ,

Good day.
How does it not working?
Are your firmware version currently on the latest version WW-14.1010.1709.57?
If yes. Please kindly test it on the safe mode for a check.
(*safe mode: )

Thank you.
Emilee_ASUS posted on 2017/11/7 12:13
Hi pradeepkumarak41 ,

Good day.

Not working.. what to do ? I have a any one problem.  My phone only charge when it is turn  off. It is charge when it is not choose.
TWN Moderator | All posts
Hi  pradeepkumarak41,

Please kindly update firmware version to the latest WW-14.1010.1709.57.
(settings > system update > check update )

If the problem still persists, I would suggest you bring your phone to a local service center for a check.
sorry for any inconvenience this may cause.
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