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[More Information Needed] No signal

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jannechansey09 PHL Level 1 | All posts
Hi! I have no mobile network signal on my phone since last night. There's no problem either on the network or the sim since it's working well on my friends' phone when i inserted the sim in their phones. Btw, i'm using zenfone max. Can you please help me with this?
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Same shit here using zenfone 3 laser
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Is it okay now? I mean your signal? Are they restored?
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jannechansey09 PHL Level 1 | All posts
Sad but no. Haven't had the time to go to an asus service center yet. 
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TWN Moderator | All posts
Hi  jannechansey09,

Good day.
Please kindly show me your full firmware version and sku. (settings> about >software information> build number)
Did this problem happen even when you in the different location?
How often did this problem occur?
Please kindly try to flow below troubleshooting.
1.) Power off your phone > re-put sim card > turn on phone
2.) turn on airplane mode > for 3 seconds > then turn off it.
3.) try to use another different sim card for check.
4.) Please test it under safe mode. (https://www.asus.com/support/faq/1005163)

Thank you.
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PHL Level 1 | All posts
Hi im a zenfone user and i have no signal everywhere i go and i already tried inserting other sim and still i have no signal 
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PHL Level 1 | All posts
Emilee_ASUS posted on 2017/10/26 18:33
Hi  jannechansey09,

Good day.

This guide is not working 😤😤😤😤
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Hello xyveltraya10
Can you help answer the below question?
Please kindly show me your full firmware version and sku. (settings> about >software information> build number)
Did this problem happen even when you in the different location?
How often did this problem occur?
Thank you
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