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[Resolved] [Sound] 24bit 192kHz FLAC Audio cannot be played

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Ng Kok Yu MYS Level 6 | All posts
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 4GB
Firmware/App Version: 14.2020.1709.68
Location: Malaysia
Frequency of Occurrence: Not working
Rooted: No
App Name: Stock Music (Google Play Music)
Screenshot: -
Description: 24bit 192kHz FLAC Audio cannot be played
I using any music app to play 24bit 192kHz and not playable. PowerAmp is working but I prefer my favorite music app.

Music App:
- Sony Xperia Music
- ASUS Music
- Google Play Music
None of these three are working.

Sample 24bit 192kHz audio file:
http://www.lindberg.no/hires/test/2L38_01_192kHz.flac
https://drive.google.com/file/d/ ... E/view?usp=drivesdk

Previous firmware working well, only come to this firmware.
WTH, every new firmware has new issue.
Former Zenfone 5 A500CG
Current Zenfone 3 ZE520KL 4GB/64GB
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MYS Level 6 | All posts
I'm having the same issue too.              
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TWN Moderator | All posts
Dear all

Thanks for your feedback

We have already reported this issue back to our tech team

We will get back to you if there is anything coming up.

Thank you
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PHL Level 4 | All posts
Last edited by zenfans_0CUY on 2017/10/17 00:39

Agreed, just tested these files with Google Play Music on my ZE520KL and they wouldn't play.

Though as a workaround, Poweramp can play them, I set my AudioWizard to Pure Mode and opened these via Poweramp and I'm good for now. BTW, thanks for these wonderful pieces of music.

Still, hoping Asus does fix this bug soon. Native 24-bit / 192kHz Hi-Res audio playback is an advertised selling point of this device, after all.

It also appears Hi-Res audio files encoded at lower than 192kHz can still play via Play Music. Still testing this.
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Ng Kok Yu MYS Level 6 | All posts
Does the next firmware confirmed to fix this issue?
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TWN Moderator | All posts
Ng Kok Yu posted on 2017/11/3 14:08
Does the next firmware confirmed to fix this issue?

Hi Ng Kok Yu,

Our tech team is fixing this problem at moment.

For the short-term solution, please use the third party(poweramp)

We will update soon if anything comes up.

Sorry for any inconvenience
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Ng Kok Yu MYS Level 6 | All posts
New firmware 14.2020.1711.75 is not fixing the issue. Disappointed!
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TWN Moderator | All posts
Ng Kok Yu posted on 2017/11/21 16:08
New firmware 14.2020.1711.75 is not fixing the issue. Disappointed!

Hi Ng Kok Yu

The problem of "24bit 192kHz Hi-Res FLAC Audio still couldn't be played" will be fixed in Android O.

Please use third-party app to play as the short-term solution

Sorry for any inconvenience
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TWN Moderator | All posts
Hi Ng Kok Yu

This problem is already fixed in the version 14.2020.1711.80.

Thanks
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Ng Kok Yu MYS Level 6 | All posts
FYJ_ASUS posted on 2017/12/19 11:43
Hi Ng Kok Yu

This problem is already fixed in the version 14.2020.1711.80.

Noted. I already stated at my Review thread. Thanks anyway.
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