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[More Information Needed] [App] Camera app cannot select external microphone

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pby_fr FRA Level 1 | All posts
ZenFone 3 Bug Report
Model: ZE520KL
RAM: 4GB
Firmware/App Version: 3.0.47.0_170718M
Location: France
Frequency of Occurrence: Always
Rooted: No
App Name: Camera
Screenshot: -
Description: Hi,

I bought a Rode microphone, with a TRRS cable. With other camera/video apps, like Open Camera, I can select the microphone, and clearly see the difference when using the external Rode mic.
But with the Asus Camera app, I'm not able to select which microphone to use, and the app don't use automatically the external mic.

Please add the option, as the hardware can do it.

Props
TWN Moderator | All posts
Hi pby_fr,

Good day.
Please kindly try to update the firmware version to the latest 14.2020.1709.68.
(settings > system update > check update)

If this problem still appears after the update, please kindly show me below information.
(1.) Camera app version
(2.) Rode microphone model name product link
(3.) Please kindly show me your TRRS cable picture

Thank you.
Props
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