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[More Information Needed] [Camera] Camera not autofocus

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azm.azman82 TWN Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS570KL(Deluxe)
RAM: 6GB
Firmware/App Version: 201010701_19.0.0_M11_170614
Location: Malaysia
Frequency of Occurrence: -
Rooted: No
App Name: Camera
Screenshot: -
Description: Camera autofocus does not working after update to Nougat.
Zenfone 3 deluxe not auto focus after  update. Anything related to software?
Props
FRA Level 4 | All posts
No auto focus when ?
Recording a video ?
Taking a photo ?
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azm.azman82 TWN Level 1 | All posts
While taking a photo and taking a vixeo. Autofocus dont seem to working.
Props
Hello azm.azman82
Have you tried rebooting your phone?
Can you tell me which firmware are you on?
Which version of the camera app are you using currently?
Have you checked the settings in the camera app?
Please note that the focus settings should be set to "Smart auto-focus" or "continuous auto-focus"
Is there anything that would block the laser AF window?
Please update your firmware to the latest and try again.
Thank you
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azm.azman82 TWN Level 1 | All posts
Already tried rebooting and clear cache. I am using ww_5.11.44.2562_20170715 firmware. Asus camera 3.0.43.2_170627M. Using smart auto focus. Change to continuous still the same. I am using laser ruler and it measured correctly. Seem infrared not the problem.
Props
FRA Level 4 | All posts
Try to place your hand in front of the camera, the focus doesn't work anymore ? Are you sure to be in AF Intelligent mode or at leat, CAF. Focus and settings in Automatic ?
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azm.azman82 TWN Level 1 | All posts
Yes already done. Cannot focus to my hand near or far. I am sure i am using smart auto focus. Change to CAF still didnt change anything.
Props
azm.azman82 posted on 2017/8/25 09:31
Yes already done. Cannot focus to my hand near or far. I am sure i am using smart auto focus. Change ...

Hello azm.azman82
Can you upload some of the sample photos that can not focus to a web storage and send me the link? I'll pass your original photos to our team for further analysis. Also, can you PM me your phone serial number? Thank you.
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azm.azman82 TWN Level 1 | All posts
Serial no: GCAZCY008097XSZ . https://www.asuswebstorage.com/n ... 18B5787E18141395E2Y this is the web storage.
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azm.azman82 TWN Level 1 | All posts
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