Release Note
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[Replied] [System] Hurry asus ... We have many problems.

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Ethar DEU Level 2 | All posts
ZenFone 3 Bug Report
Model: ZS570KL(Deluxe)
RAM: 6GB
Firmware/App Version: WW user 5.14.44.2212
Location: Germany
Frequency of Occurrence: -
Rooted: No
App Name: Snapdragon 821
Screenshot: -
Description: Hello Asus team
After many bugs need to be fixed i found the only solution is the new firmware ... So we can feel again that Asus still the best as i know as i love it ...

So ...
Below is my question and i hope you can answer them.

- Are you guys going unlock the Quick Charge 3?
- When is the upcoming firmware release?
- Android 7.1.1 or 7.1.2 coming to Deluxe?
- Will there be a monthly update for security patch?

Greeting.
We need more care for this phone ...
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USA Level 3 | All posts
Extremely Doubtful. 
Who knows. 
Seemingly more unlikely.
HA!  
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TWN Moderator | All posts
Hello Ethar

- Are you guys going unlock the Quick Charge 3?
> Sorry, we do not have any information about unlock the Quick Charge 3. In my personal mind, this feature may not be turned on in the future.

- When is the upcoming firmware release?
> It will be released in end of July.

- Android 7.1.1 or 7.1.2 coming to Deluxe?
> Sorry, there is no information yet. The next firmware version of the system is still Android 7.0.0

- Will there be a monthly update for security patch?
> There might be, but we still do not have any information.
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SGP Level 1 | All posts
Last edited by zenfans_VW8R on 2017/7/7 00:57

Hello OnePiece_ASUS

- Are you guys going unlock the Quick Charge 3?
> Sorry, we do not have any information about unlock the Quick Charge 3. In my personal mind, this feature may not be turned on in the future.
> Disable Quick Charge 3 is totally bullshit! sorry no more asus phone.

- When is the upcoming firmware release?
> It will be released in end of July.
> Almost 2 months cannot use Camera.. WTF What is your key selling point of your camera??

- Android 7.1.1 or 7.1.2 coming to Deluxe?
> Sorry, there is no information yet. The next firmware version of the system is still Android 7.0.0
> Thank you.

- Will there be a monthly update for security patch?
> There might be, but we still do not have any information.
> Thank you. June 2017 android fixed 80 bugs and July fixed lot of important core security. If you guys want to increase sales for your mobile department and you need to release monthly update to keep customer. Your after sales service very lousy.. Now we know why ASUS mobile team lose money. thank to the lousy software team or product manager team. Zenfone 3 Deluxe will be my last ASUS PHONE EVER!!!

http://www.guru3d.com/news-story ... ave-of-layoffs.html
http://www.digitimes.com/news/a20170614PD209.html



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TWN Moderator | All posts
zenfans_VW8R posted on 2017/7/7 00:54
Hello OnePiece_ASUS

- Are you guys going unlock the Quick Charge 3?

Hi zenfans_VW8R,

Please tell me what camera problem you have.

Also, please show me system version and camera version.

Thanks
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SGP Level 1 | All posts
FYJ_ASUS posted on 2017/7/7 12:07
Hi zenfans_VW8R,

Please tell me what camera problem you have.

Dear FYJ_ASUS,

Software Information: WW_5.14.44.2212_20170424
Kernal version: 3.18.31-perf-g9d7f35e
Camera version: 3.0.35.6_170327M

Issue: Camera cannot AF.

This is the well known issue.

Read below threads:
https://www.asus.com/zentalk/thread-137491-1-2.html


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SGP Level 1 | All posts
Last edited by zenfans_VW8R on 2017/7/10 16:01

I just updated to latest firmware.

【Release Note
1.Improve camera performance
2.Stabilize Bluetooth connections
3.Improve ZenUI stability

Software information: WW_5.15.44.2494_20170622
Camera version: 3.0.43.2_17062M

Still remain camera AF issue.

Android 6 no issue with AF for far distance
Android 7 issue with AF for far distance

I have went to asus service center and confirm my camera hardware no issue when i downgrade to android 6.

Camera shoot at within 10 cm the photo is very clear, but anything more than 10cm is blur.


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MYS Level 2 | All posts
zenfans_VW8R posted on 2017/7/10 15:56
I just updated to latest firmware.

【Release Note】

Can you check if the Laser Ruler App on your phone can measure some sort if distance besides <10cm ? It doesn't have to be super accurate, it just need to measure different distance for things that are at different distances. Mine measure every thing at < 10cm and I suspect this to be the cause of my auto focus problem.

Does manual focus in manual mode work for you? Mine does, so the motor for the auto focus is working.

This is the first confirmation that there is a firmware problem in Android 7.0 for the camera Autofocus. Asus please explain why it doesn't affect every unit of zenfone 3 deluxe! Camera AF issues are happening across the whole range of zenfone 3 after upgrading to Android 7.0 which indicates probable firmware issues.

Unless Asus is using inferior parts that are starting to fail for some(different production batch), which would explain why some are not affected. But this does not explain why camera is OK when downgraded to Android 6 but not OK after upgrading to Android 7.
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SGP Level 1 | All posts
Last edited by zenfans_VW8R on 2017/7/10 18:58
zenfans_JN0Z posted on 2017/7/10 16:56
Can you check if the Laser Ruler App on your phone can measure some sort if distance besides

I tested with laser rule.

i place a toy dog within 30cm and the laser rule shows 29.5cm.
i place the toy dog within 8cm than the laser rule show 21.6cm.<<< Same issue as you.

In manual mode still same blur like auto for far distances.

I did factory default the camera settings before the test.

I believe is the firmware issue because Asus service centre did downgrade my phone to android 6 and I tested worked fine with the camera, so today i just upgrade to android 7 with a factory reset after upgrade.

i really don't know what to do now.
This phone cost almost half of my one month salary and cannot capture any photo..
I can't sell this phone, becasue in my country "Singapore" asus phone no resales value, unless i buy xiaomi note 3.

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MYS Level 2 | All posts
Last edited by zenfans_JN0Z on 2017/7/10 19:12
zenfans_VW8R posted on 2017/7/10 18:50
I tested with laser rule.

i place a toy dog within 30cm and the laser rule shows 29.5cm.

At least your laser ruler shows some changes, mine is always shows <10cm. Maybe same problem maybe not. Try something very far and see what reading it gets. I think it can measure up to 150cm or something like that.

Did you adjust the focus manually while in manual mode?

Since you have downgraded to Android 6 before and it works properly then there is definitely a problem with the Android 7 firmware.
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