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[Replied] Camera app doesn't record sounds from external mic

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shojaee.nejad CAN Level 2 | All posts
ZenFone 3 Bug Report
Model: ZC551KL(Laser)
RAM: 2GB
Firmware/App Version: NRD90M.WW_user_20.40.8.58_20170327
Location: Canada
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot: -
Description: Neither front nor rear cameras record video with the sound via external mic.
Last edited by shojaee.nejad on 2017/7/2 06:22

Two days ago, I got this phone and instantly I upgraded into Android 7 and then to 7.1.1. The version of the app is 3.0.46.1_17615M. I plugged my head-set into it and started video capturing. With neither front nor rear cameras, the app records video with sounds from external mic. (it only uses records via the embedded mic. )
That's a bit wierd!  The Voice Recorder App on the device can record the sounds via external mic very well.
Please help me out.


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shojaee.nejad CAN Level 2 | All posts
Last edited by shojaee.nejad on 2017/7/2 06:29

I installed open camera app and tested again. Using the option of audio source into this app, I could record video with the sounds captured from external mic. It means that the problem definitely is a software issue. 
I could not find any similar option into camera app or phone settings.
Screenshot_20170702-082707.jpg
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shojaee.nejad posted on 2017/7/2 22:24
I installed open camera app and tested again. Using the option of audio source into this app, I coul ...

Hello shojaee.nejad
If you would like to suggest this to our RD team
please feel free to post your needs in the "Idea for next" section, at the following:
http://www.asus.com/zentalk/forum.php?mod=forumdisplay&fid=46
Posts in that section will be highly considered by our team
Thank you for your feedback and have a nice day
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