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[More Information Needed] [Sound] Zenfone 3 Deluxe ZE570KL Microphone doesnt work when call is set to loud speaker

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Zenfone 3 Deluxe ZE570KL Microphone doesnt work when call is set to loud speaker on a CALL
with Marshmellow and Nougat happen the same behavior y activate loud speaker on any phone APP (CallApp,Whatsapp,FacebookMessenger) and i can hear the guy i call but the guy on the other side of the phone doesnt hear me, just like when someone activate mute for the microphone, the microphone works but when loud speaker is active it stop recording
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Hello guillermo.ta.vi
Thank you for your inquiry.
Does this issue happen when on regular call as well?
Are you on the latest firmware? Please make sure that you are up to date.
Please help me run the SMMI test to verify if the hardware can function normally. For instructions please refer to the link below:
http://www.asus.com/zentalk/foru ... &highlight=SMMI

Also, please make sure that when holding on your hand, your phone does not block the microphone. Thank you
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