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[Replied] [System] Switching off zenUI keyboard

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ZenFone 3 Bug Report
Model: ZE552KL
RAM: 3GB
Firmware/App Version: 3.18.31-perf-gb3a050a
Location: -
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot:
Description: Hello, how can I switch off zenUI keyboard to use Gboard? I can't do this nore I can set current keyboard anywhere
Thank you
Can't do the switching off
Props
TWN Moderator | All posts
HI alberto.bruccini,

Could you show me the path of going to this page?

Once i downloaded Gboard, i open the app it will lead me to set it up as default keyboard.

Thanks
Props
Once installed Gboard, if I go to Setting - Lingue e immissione - Tastiera virtuale - Gestisci tastiere and switch off all keyboards except zenUI, there is no way to re-switch on gboard in setting menu. The only way to do this, is reopening gboard app.
Thank you for your answer
Props
TWN Moderator | All posts
alberto.bruccini posted on 2017/6/6 14:33
Once installed Gboard, if I go to Setting - Lingue e immissione - Tastiera virtuale - Gestisci tasti ...

HI alberto.bruccini,

Could you show the settings in English?

Setting - Lingue e immissione - Tastiera virtuale - Gestisci tastiere

Thanks
Props
UKR Level 1 | All posts
I have the same problem
settings - Language & input - Virtual keyboard
how can i switch between zen keyboard and gboard?
Props
TWN Moderator | All posts
Dear all,

Thanks for your feedback

We have already reported this issue back to our tech team

We will get back to you if there is anything coming up.

Thank you
Props
TWN Moderator | All posts
Dear all,

As Gboard is not pre-install app, therefore, if you want to switch to Gboard from ZenUI Keyboard, you need to open the Google keyboard app to reset it.

We have tested other brand phone(Samsung S7), it has the same operation pattern.

Sorry for any inconvenience
Props
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