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[Resolved] [Signal/ Connection] MTP Connection

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saktis_impreza MYS Level 6 | All posts
ZenFone 3 Bug Report
Model: ZE552KL
RAM: 3GB
Firmware/App Version: 14.2015.1701.13
Location: Malaysia
Frequency of Occurrence: 2.0GHz
Rooted: Yes
App Name: MTP Connection
Screenshot: -
Description: Hi ASUS,

When I want to transfer files from my phone to my PC, I need to reconnect the USB Cable 5-6 times to get it work.

I reinstalled USB Drivers and the problem still persists.

PS: I use original ASUS cable and 3rd party Type-C Cable.


ZenFone 3 (ZE520KL) 4GB RAM + 64GB ROM
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TWN Level 3 | All posts
I dont have this problem.

Windows 7.
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saktis_impreza MYS Level 6 | All posts
DZ1 posted on 2017/3/24 03:25
I dont have this problem.

Windows 7.

I am using Windows 10         
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SGP Level 1 | All posts
I also have problem with MTP connection after I updated to the same firmware version as above. When I switched my Zenfone 3 to PTP protocol, my Windows 10 PC is able to view my phone's picture content under ASUS_Z017DA in windows explorer, and when I switched back to MTP protocol, I am not able to find ASUS_Z017DA in windows explorer.
My solution is:
1) I checked the [Device Manager] in my Windows 10, and  I see an error with [Other devices ->Android]
2) Right click on [Android], select properties
3) Click [Update Driver]
4) Select [Browse my computer for driver software]
5) Select [Let me pick from a list of device drivers on my computer]
6) Select [Portable Devices], click [Next]
7) Select [MTP USB Device], click [Next]
8) Click [Yes]
9) After it completed the driver installation, you will be able to see [Portable Devices -> ASUS_Z017DA] in the Device Manager and also in windows explorer.

Those who encounter this problem can try above steps.


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saktis_impreza MYS Level 6 | All posts
tth posted on 2017/3/24 10:07
I also have problem with MTP connection after I updated to the same firmware version as above. When  ...

Tried but problem still persists. I think ASUS really need to update their drivers.
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MYS Level 1 | All posts
now u finally get this problem....
it only can transfer photo only... and not really solve
see my thread.... but my thread not really solved... dont know who the hell state solve....
but sometime will detect as MTP mode... see u luck or not....
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saktis_impreza MYS Level 6 | All posts
Last edited by saktis_impreza on 2017/3/26 21:16
frcs.frcs posted on 2017/3/24 18:53
now u finally get this problem....
it only can transfer photo only... and not really solve
see my  ...

Hahahahahha frcs.frcs , I think they should update their USB Driver.
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TWN Moderator | All posts
Hi saktis_impreza,

Can your computer detect you phone? or it can detect but disconnect all the time?

You mentioned the MTP connection not working, is PTP mode working?

Please make sure that USB driver on your computer is updated.

Also, please go to [Settings] > [Apps] > {upper-right three-dotted icon} [Show system] >[Media Storage] > [Enable]

I have tried my windows 10 computer with ZE520KL and there is no problem with transferring the files.

Thanks
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saktis_impreza MYS Level 6 | All posts
Hi ASUS,

MTP is working after factory resetting my phone.
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