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[Replied] [Screen/ Touch] Broken screen glass repair

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squallleonhart USA Level 1 | All posts
ZenFone 3 Bug Report
Model: ZS680KL(Ultra)
Firmware/App Version: Marshmallow
Location: México
Frequency of Occurrence: -
Rooted: No
App Name: -
Screenshot: -
Description: Warranty and where to find a new glass screen for Zenfone 3 Ultra
Its very dissapointing that after the first time the phone has dropped from my hands, the glass that cover the screen has crashed immediately, this is insane! In the past i had a note 2 from Samsung and a Z Ultra from Sony and it dropped plenty of times without a protection and NEVER broke down!

My question is, these expensive phone come with like a warranty or something or if not (that I think it's the most probably problem) were I can replace or buy the damn gorilla glass (more like a chimpancé strength) to once again have the pleasure to broke it soon?

Please excuse me my behavior in words, but it's really disappointing this purchase, I don't understand why we need to expense a big amount of money in a phone and its so fragile that in a less than a month you need a new one.

I'm writing from Mexico btw, and here Asus don't have the phone I had to import it by myself, so I'll be expecting the worse for this repair.


TWN Moderator | All posts
Hi squallleonhart,

Good day,
i would suggest you go to local service center for a check.
sorry for any inconvenience this may cause.
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