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[Service] ZenFone 3 Max 5.5 crack issue - free replacement or repair

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nikkojamesreducto PHL Moderator | All posts
Last edited by nikkojamesreducto on 2017/2/18 23:46

For those who have hairline cracks on their ZenFone 3 Max 5.5 (gray/silver), you may return the device to the store if it is still within the 7 days replacement warranty. You may also contact the nearest service center for a free back cover replacement.

List of ASUS Philippines authorized service partners: bit.ly/ASUSServiceCenters



Technical PR Specialist - Mobile
ASUS Technology Philippines, Inc.
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PHL Beta Tester | All posts
how long it will take? kasi yung akin mag 2 weeks na sa memoxpress until now wala pa rin daw parts
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PHL Beta Tester | All posts
2 weeks na sa monday yung zenfone max 5.5 ko for crack issue repair and wla pa rin daw parts, and estimated date daw ng parts eh aabot pa sa katapusan ng march, ganun ba talaga katagal? for crack issue lang ang tagal ng parts, memoxpress pioneer ko dinala, samantalang tumawag ako sa intogadgets 5-8 days lang sa kanila
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PHL Level 1 | All posts
How does the crack issue look like?
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PHL Level 1 | All posts
This is worst, I have also encountered crack issues on my zenfone 3 max 5.5. But memoxpress pioneer branch told me there's no guarantee date when they can replace my back cover. They're only relying to their suppliers which MSI-ECS so better try to call them instead going to memoxpres branch which i'm doing right now and i'll keep you guys posted!
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PHL Level 2 | All posts
what is the update regarding this? i also surrender my phone last april 17.. and Gigahertz Sm Manila told me that i need to wait 2-3 weeks before makuha yung unit... sino ba ang dapat tawagan regarding dito?
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PHL Level 2 | All posts
aLvin914 posted on 2017/3/17 19:27
2 weeks na sa monday yung zenfone max 5.5 ko for crack issue repair and wla pa rin daw parts, and es ...

nakuha mo na ba ulit unit mo? ang tagal nila ibigay grabe..
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PHL Level 2 | All posts
delsiemarie11 posted on 2017/4/27 14:44
what is the update regarding this? i also surrender my phone last april 17.. and Gigahertz Sm Manila ...

Gigahertz SM Manila will bring your unit to Gigahertz' headquarter. Kindly coordinate with SM Manila branch with regards to the status of your repair.
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