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[Replied] Blue screen

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vishnu3120 IND Level 1 | All posts
ZenFone2 Bug Report
Model: -
RAM: -
Firmware/APP Version: -
Frequency of Occurrence: -
Rooted: -
APP Name: -
Screenshot: -
While was playing clash of clans the phone screen changed to totally black and a continous sound was produced. Suddenly it restarted and came to normal...
Any solutions or is there any problem  
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IND Dr. Zen(IN) | All posts
Follow these steps :
1. Use the Memory Boost feature whenever RAM possible. Enable Super Boost to achieve more free RAM.
2. Clear your storage and app cache from the Storage Settings, or you can use Clean Master to clean the junk and handle it.
3. Make sure your mobile firmware is updated to the latest version, and also perform a hard reset after updating.
4. Also perform a wipe partition cache using the recovery mode.
5. Additionally, make a habit to turn off and reboot your mobile, over a specific period of time (like in every 2 days).
6. Use Auto Start Manager to stop unnecessary app running at the background.
7. Use Notification Manager to stop receiving unnecessary app notifications.

Good Luck.
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OTHERS Level 6 | All posts
Last edited by User. on 2017/2/12 23:45

There are no issues with Clash Of Clans Game on ZE550KL with latest Build 21.40.1220.1998. Assuming Clash of Clans latest Version is installed. If it happend once or first time, just uninstall and re-install the game.

Wipe Cache Partition from Android Recovery. This helps.

Wipe Cache data from Storage => Internal.
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vishnu3120 IND Level 1 | All posts
Thank you for your responses
Please say how to wipe cache data and check firmware update
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OTHERS Level 6 | All posts
vishnu3120 posted on 2017/2/13 07:24
Thank you for your responses
Please say how to wipe cache data and check firmware update


Wipe Cache Partition. Shut down / Power off device => Hold Volume Down (-) key and Press Power key as usual. When screen displays Android Recovery remove finger from Volume Down key. Wipe Cache Partition there.

Clear Cache Data. Settings => Storage => Internal => Clear Cached Data.

System Update. Settings => System Update => Check Now.
Latest System Update is 21.40.1220.1998.
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IND Moderator | All posts
Hi Vishnu,

Please let us know if the issue gets resolved after following the steps mentioned by the users.
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vishnu3120 IND Level 1 | All posts
But the system update is not showing
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